nabaiji's Privacy Policy
When you open an account or use any service on nabaiji, you have the right to know how your personal information is kept secure and how it is managed. This policy gives you the complete answer to that question.
This Privacy Policy ("Policy") applies to all services, websites, and related activities of the nabaiji platform. By reading this policy, you will learn how your personal information is collected, what it is used for, how long it is stored, and what your rights are. Continuing to use our services means you accept the terms of this policy. Reading this policy alongside our Terms and Conditions will give you a full understanding of your rights and obligations.
Table of Contents
1. Types of Information Collected
nabaiji collects various types of information to operate its services. This information falls into two main categories — information provided directly by users, and information collected automatically while using the service.
1.1 Personally Identifiable Information
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID card or passport number (for identity verification)
- Photo or identity verification documents (as part of the KYC process)
1.2 Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for transactions)
- Bank account details (where applicable)
- Deposit and withdrawal history
1.3 Technical and Usage Information
- IP address and device identifier
- Browser and operating system type
- Time spent on the site and list of pages visited
- Game play history and betting activity
2. How Information Is Collected
nabaiji collects information in the following ways:
- Registration process: Information you fill in when opening an account.
- Identity verification (KYC): Documents submitted during account verification.
- Financial transactions: Payment information provided during deposit and withdrawal processes.
- Site usage: Automatically through cookies and log files as you navigate the platform.
- Customer support communications: During conversations via live chat or email.
- Third-party services: Confirmation information received from payment gateways or identity verification providers.
3. Purpose of Using Information
nabaiji uses the collected information for the following purposes:
3.1 Service Operation and Improvement
- Ensuring account registration, management, and verification
- Processing deposits and withdrawals
- Keeping gaming and betting services running
- Identifying and resolving technical issues on the platform
3.2 Security and Fraud Prevention
- Detecting unauthorized access to accounts
- Preventing financial fraud and money laundering (in accordance with AML policy)
- Detecting multiple accounts or fraudulent activity
3.3 Communication and Support
- Sending transaction confirmation messages
- Responding to customer service requests
- Informing you about relevant promotional content and bonus offers (subject to your consent)
3.4 Responsible Gaming Support
Analyzing user behavior to identify potentially problematic gambling patterns and providing support where needed. To learn more about this, please read our Responsible Gaming Guidelines.
4. Disclosure and Sharing of Information
nabaiji does not sell your personal information to any third party. However, information may be shared in certain specific cases necessary for operating the service:
4.1 Service Partners
For payment processing, only the information necessary to complete a transaction is shared with payment providers — bKash, Nagad, Rocket, Upay, and banks. Limited data may be shared with game software providers such as Pragmatic Play, Evolution, or PG Soft for managing game sessions.
4.2 Legal Obligations
Information may be provided in response to applicable laws in Bangladesh, court orders, or lawful requests from law enforcement agencies. In such cases, we will provide only the specific information requested.
4.3 Corporate Changes
In the event of a business merger or acquisition, user information may be transferred. In that case, you will be notified in advance and continuity of this policy will be ensured.
5. Data Security Measures
nabaiji applies industry-standard technical and administrative measures to protect your information:
- SSL Encryption: All data between your browser and our servers is encrypted using SSL/TLS technology.
- Data Encryption: Stored sensitive information (such as passwords and financial details) is kept in encrypted form.
- Access Control: Only authorized personnel can access the necessary information; a log of every access is maintained.
- Two-Factor Authentication: An additional OTP-based security layer when logging into your account.
- Regular Audits: Systems are regularly tested to identify security vulnerabilities.
- Firewall and DDoS Protection: Advanced network security measures to prevent external cyber attacks.
However, no organization can guarantee complete security for data transmitted over the internet. Therefore, keeping your password confidential and notifying us if you notice any suspicious activity is also partly your responsibility.
6. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the nabaiji website. Cookies are small text files stored in your browser that help improve your experience using the site.
6.1 Types and Purpose of Cookies
- Essential Cookies: For maintaining login sessions and security verification — the site cannot function properly without these.
- Functional Cookies: For remembering your preferred language, theme, or other settings.
- Analytical Cookies: For understanding which parts of the site are used most, which is used to improve the service.
6.2 Cookie Control
Cookies can be disabled from your browser settings. However, disabling essential cookies may disrupt core functions such as login and transactions. Disabling analytical cookies will have no effect on your use of the service.
7. Data Retention Period
nabaiji retains your information for as long as necessary to fulfill the specified purpose. In detail:
- Account Information: While the account is active and for the legally required period after it is closed.
- Financial Transaction Records: For the period required to comply with financial regulations.
- KYC Documents: Until the statutory period determined after identity verification.
- Customer Support Conversations: For a limited period for dispute resolution.
- Analytical Data: May be retained in anonymized form for long-term service improvement.
Once the retention period ends or the purpose is fulfilled, information is securely deleted or anonymized.
8. Your Rights
You have the following rights regarding your personal information, and nabaiji respects these rights:
- Right to Access: You can request to know what information we hold about you.
- Right to Rectification: You can request correction if there is any error in your information.
- Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not be possible in all cases due to legal obligations.
- Right to Restrict Processing: In certain cases you can ask that the use of your information be limited.
- Right to Portability: You can request to receive your information in a structured, readable format.
- Right to Object: You can object to marketing communications at any time.
- Right to Withdraw Consent: You can withdraw consent given for optional purposes at any time.
To exercise these rights, please contact our support team. We will respond within a reasonable time after receiving your request. For answers to more general questions about nabaiji's services and policies, you can visit our Frequently Asked Questions section.
9. Protection of Minors
All services on nabaiji are strictly for individuals aged 21 and above. We do not intentionally collect information from anyone under the age of 21. Age is verified during the registration process, and any account registered with false information is immediately cancelled.
If we become aware that a minor has used our services, the relevant account and any collected information will be deleted immediately. Parents or guardians with concerns are welcome to contact us.
10. Policy Changes
nabaiji reserves the right to amend this privacy policy as needed. If any significant changes are made:
- The "Last Updated" date at the top of this page will be changed.
- Registered users will be notified by email or account notification.
- For major changes, explicit consent may be required before continuing to use the service.
Continuing to use the service after changes are made will be considered acceptance of the new policy. If you do not agree to the changes, you may request to close your account.
11. Contact and Complaints
If you have any questions, objections, or requests to exercise your rights regarding this privacy policy, please contact us:
- Live Chat: Log in to the platform for 24/7 instant support — in both Bengali and English.
- Email: [email protected]
We take all privacy-related requests seriously and are committed to responding as quickly as possible.
To learn more about nabaiji and find detailed information about our services and values, visit the About Us page.
Have questions about privacy?
Our support team is available for you 7 days a week, 24 hours a day.